Customer Care/Guarantee Policy

30-Day Money-Back Guarantee

We stand behind the quality of our products. If you're not satisfied with your first order, we'll make it right — no hassle, no runaround.

The Guarantee

Try it risk-free. Not happy? Get your money back.

Simple, honest, no fine print buried at the bottom. Here's exactly what this guarantee covers — and what it doesn't.

30 Days

After Delivery

From the date your order is confirmed delivered — not the order date.

First Order

Only

This guarantee applies exclusively to your very first purchase. One time, per customer, ever.

One Item

Per Claim

Only one product from your first order is eligible — choose the one you'd like refunded.

This guarantee can only be used once per customer — ever. It does not reset with new orders, new accounts, or new email addresses. Once redeemed, the benefit is permanently exhausted.

How to Request a Refund

Contact Us Within 30 Days

Email us at info@kratomriver.com within 30 days of your delivery date. Include your order number and the item you'd like refunded. We'll verify eligibility before proceeding.

Receive Your Refund

Once we confirm eligibility, we'll process your refund to the original payment method within 5–7 business days. No return is required — due to the consumable nature of our products, we do not accept returns.

Eligibility Requirements

What Qualifies

Your very first order placed with Kratom River
One (1) single item from that first order
Requested within 30 days of the confirmed delivery date
Account in good standing with no chargebacks or disputes filed

What Does Not Qualify

Any order after your first purchase — the guarantee is one-time only
More than one item per claim, even if multiple items were in the order
Requests made after the 30-day delivery window has passed
Orders where a chargeback or payment dispute has been initiated
Bulk, wholesale, or subscription orders

Frequently Asked Questions

Ready to request your refund?

Email us at info@kratomriver.com with your order number and the item you'd like refunded. Our team will confirm eligibility and process your refund within 1–2 business days of verification.

Kratom River reserves the right to modify or discontinue this guarantee at any time without prior notice. This policy applies to purchases made directly through KratomRiver.com and does not apply to products purchased through third-party retailers. Abuse of the guarantee policy — including but not limited to fraud, creating multiple accounts, or misrepresenting order history — will result in a permanent forfeiture of this benefit and may result in account suspension.

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