Refund policy

RETURNS

Due to the nature of our products, we do not accept returns except for damaged or defective items.

DAMAGED OR DEFECTIVE ITEMS

Due to the nature of our products, we do not accept returns except for damaged or defective items. We will replace items that arrive damaged or defective. Please contact us within seven (7) days of receiving your order.

We will require your order number, details of the item(s) affected, and a photo of the damaged item(s).

Please email this information and photo to info@kratomriver.com.

REFUNDS

Returns are generally processed within 2–3 business days, and we will notify you by email once your refund, replacement, or exchange has been processed. Refunds may take up to 7 business days to appear, depending on your bank. During major holidays, please allow up to ten (10) business days.

All refunds are issued to the purchaser's original payment method, less shipping charges. If the original payment method is no longer available, store credit will be issued.

60 DAY MONEY-BACK GUARANTEE

The 60 Day Money-Back Guarantee applies to first-time customers only and covers one product.

Refunds are limited to a first-time purchase of one product, within 60 days of receiving your order. All Money-Back Guarantee requests are subject to strict review, and refunds or credits are provided at the sole discretion of Kratom River. Kratom River reserves the right to refuse refunds or credits, at any time, for orders that show signs of fraudulent behavior.

ORDER CANCELLATION

All order cancellations must be submitted by email to info@kratomriver.com or by phone at +1 (805) 372-0405 within 24 business hours of placing the order. Because we fulfill orders quickly, your order may ship if we are not notified within 24 business hours. Once your order ships, we cannot offer a cancellation or refund.

SUBSCRIPTIONS

Subscription orders can be changed or canceled at any time before the next order is processed. See our Cancellation Policy for details.

QUESTIONS

Questions about a refund can be sent to info@kratomriver.com or +1 (805) 372-0405, Monday – Friday, 8:00 AM – 4:30 PM PST.

Kratom River is owned by River Botanicals.

Last updated: October 7, 2026